Free trial and orders
Start your free 24-hour trial or order a plan. We send your login on WhatsApp within minutes.
Start free trialWhether you want a free trial, help setting up a device or a question answered before you buy, our team is on WhatsApp and email around the clock. Most WhatsApp messages get a reply within minutes, day or night.
The quickest way is WhatsApp: use any green button on this site and a real person replies, usually within minutes, 24/7. You can also email [email protected]. Refund and billing requests must be sent by email so we have a written record.
Pick the option that fits. All WhatsApp buttons go to the same 24/7 team.
Start your free 24-hour trial or order a plan. We send your login on WhatsApp within minutes.
Start free trialHelp with any device or app, buffering or your TV guide. Send photos or screenshots and we fix it with you.
Get supportQuestions about reseller credit packs, the panel and pricing for your own customers.
Ask the reseller teamFor refunds, billing questions and anything you want in writing. We reply by email.
Email usOur email address: [email protected]
Fill in a couple of details and we prepare the message for you, so our team can help straight away.
We open WhatsApp with this message ready to send. Nothing is sent until you press send in WhatsApp.
Open in WhatsAppRefund requests are handled by email only. Press the button to open your email app with the details filled in. See our refund policy.
Email your refund requestWe are a 24/7 team. These are our usual reply times.
| Channel | Best for | Usual reply | Hours |
|---|---|---|---|
| Trials, orders, setup, support | Within minutes | 24/7 | |
| WhatsApp (reseller) | Credit packs and panel help | Within minutes | 24/7 |
| Refunds, billing, written requests | Within one working day | Read 24/7 |
Including these details with a support message saves a few back-and-forth messages.
For example, Firestick 4K Max with our IrishIPTV app, or a Samsung TV with IBO Player.
A picture of the error or the app screen shows us the problem straight away.
Tell us which channel or title is affected, and roughly when it started.
Wi-Fi or cable, and a speed test result if you have one.
If you have an account, include the username from your login message. Never send us your bank or card details.
Logins are usually sent within minutes on WhatsApp. If you ordered by email, check your spam folder, then message us.
Message us on WhatsApp before your plan ends. Renewing early adds the new time to the end of your current plan.
Ask us on WhatsApp. You can move to a 2 or 3-screen plan when your plan renews.
Email us within 7 days of purchase. Read our refund policy first to check the conditions.
See our buffering fix guide, then message us with your device and a speed test.
Message our reseller team on WhatsApp, or read our reseller page first.
We only contact you from our official WhatsApp number shown through the buttons on this website and from [email protected]. We never ask for your bank password, card PIN or one-time codes, and we never ask you to install apps from links sent by people you do not know. If a message seems wrong, check it with us first.
Use any WhatsApp button on this website. It opens a chat with our official 24/7 team with a message ready to send.
Our email address is [email protected]. Use it for refunds, billing and anything you want in writing.
Yes. Our team is available 24 hours a day, 7 days a week, including bank holidays and Christmas.
Usually within minutes on WhatsApp, and within one working day by email.
We do not offer phone support. WhatsApp is faster because you can send photos and screenshots.
By email only, within 7 days of purchase. See our refund policy for the conditions.
We are an online service and help all our customers remotely by WhatsApp and email.
Of course. Ask us anything, or start a free 24-hour trial first.
Message us on WhatsApp for the fastest reply, or start a free 24-hour trial and see the service for yourself.