Major outage
The service is unavailable for 72 hours or more in a row, because of a fault on our side, and we cannot fix it.
We want you to be happy with IrishIPTV, and we put our refund rules in writing so you know exactly where you stand before you pay. This page explains when you can get a refund, how to ask for one and how much you get back.
Yes, if you ask by email within 7 days of purchase and one of three things happened: a major service outage lasting 72 hours or more, your service was not delivered within 48 hours of payment, or you were charged in error. Approved refunds are paid back minus a 7% processing fee. Refunds are not available after 7 days, and we recommend the free 24-hour trial so you can test everything before you pay.
A refund is available within 7 days of purchase in any of these cases.
The service is unavailable for 72 hours or more in a row, because of a fault on our side, and we cannot fix it.
You paid, but we did not deliver your login or activation within 48 hours.
You were charged twice, charged the wrong amount or charged for a plan you did not order.
To keep things fair for everyone, these are the rules we apply to every request.
The free 24-hour trial is free, so there is nothing to refund. Use it to check the service on your own TV and broadband before you buy.
Approved refunds are paid back minus a 7% processing fee. Choose your plan to see the amounts.
The calculator shows what you would get back if your refund request is approved. The 7% processing fee covers payment and transaction costs that we cannot get back.
Refund requests are handled by email only, so there is a clear written record for you and for us.
Write to [email protected] within 7 days of your purchase, with "Refund request" in the subject line.
Your name, the WhatsApp number or email you ordered with, your username, the plan, the date you paid and how you paid.
Tell us which case applies: outage, non-delivery or billing error, with dates and any screenshots.
We check our records and server logs and reply by email, usually within one working day.
Approved refunds, minus the 7% processing fee, are paid back to the method you used to pay, where possible.
When a refund is approved, the subscription it covers is cancelled and the login stops working.
Message us on WhatsApp first. Most problems, such as buffering or login errors, are fixed in minutes.
We refund the whole order or nothing. We do not refund unused months of a longer plan.
The refund covers the full plan, including all screens, minus the 7% fee.
Each renewal is a new purchase with its own 7-day window from the date you pay.
Reseller packs are covered by the terms agreed with our reseller team. Ask them on WhatsApp before you buy.
This policy does not affect any rights you have under consumer law where you live.
This refund policy forms part of our terms and conditions. Read our privacy policy to see how we handle the details you send us, and see the subscription page for plans and prices.
7 days from the date you paid. After 7 days, refunds are not available in any case.
By email to [email protected], with "Refund request" in the subject line. We do not accept refund requests on WhatsApp.
Payment providers and transaction costs are not returned to us when we refund, so 7% is deducted from approved refunds.
€60.45. The 7% fee is €4.55.
No. Please use the free 24-hour trial to test the service before you buy.
The service being unavailable for 72 hours or more in a row because of a fault on our side.
If we do not deliver your service within 48 hours of payment, you can request a refund within 7 days.
Email us with the payment details. Billing errors are refunded once we confirm the double charge.
Buffering caused by your Wi-Fi, device or internet provider is not covered. Message us and we will help you fix it.
We reply by email, usually within one working day. The time for the money to arrive depends on how you paid.
Message us on WhatsApp first. Most problems are fixed in minutes. For a refund request, email [email protected] within 7 days.