1.Who we are
IrishIPTV ("we", "us", "our") runs the website irishiptv.info and the IrishIPTV service. We are the controller of the personal data described in this policy. For any privacy question or request, email [email protected] with "Privacy" in the subject line.
2.What we collect
We collect personal data when you visit our website, start a trial, order a plan, contact us or use the service.
| Type | Examples | Where it comes from |
|---|---|---|
| Contact details | Name, WhatsApp number, email address | You, when you message or email us |
| Order details | Plan, number of screens, dates, amount paid, payment reference | You and our payment providers |
| Account details | Username, subscription dates, device MAC address for activation | Created by us when we set up your service |
| Support messages | Your messages, photos and screenshots | You, on WhatsApp or by email |
| Technical data | IP address, device and app type, connection and error logs | Your device, when you use the service or website |
| Website usage | Pages visited, buttons clicked, approximate location by country | Cookies and analytics, where you allow them |
We do not need, and never ask for, your bank password, card PIN or one-time security codes. We do not collect special categories of data such as health or religious beliefs.
3.How we use your data and why
Under the GDPR we must have a legal basis for each use of your data. These are ours.
| Purpose | Legal basis |
|---|---|
| Giving you a free trial and activating your plan | Contract: steps you ask for before and when buying |
| Running your subscription, renewals and reminders | Contract |
| Answering your questions and fixing problems | Contract, and our legitimate interest in good customer service |
| Handling payments, refunds and accounting records | Contract and legal obligation (tax and accounting law) |
| Preventing fraud, login sharing and trial abuse | Legitimate interests in protecting our service and customers |
| Keeping our servers and website secure | Legitimate interests |
| Understanding how our website is used | Consent, through our cookie settings where required |
| Sending offers about our own service | Legitimate interests or consent. You can opt out at any time |
4.WhatsApp and email
Most of our customers contact us on WhatsApp. When you message us, WhatsApp (part of Meta) processes your messages under its own terms and privacy policy, and we can see your WhatsApp name, number and messages. When our website opens WhatsApp for you, the message includes the page you came from so we can help you faster.
Emails to us are handled by our email provider. Please do not send card numbers or bank details by WhatsApp or email.
5.Payments
Payments are processed by the payment providers we offer at the time of your order. They handle your payment details under their own privacy policies. We receive confirmation of the payment, the amount, the date and a reference, which we keep for our accounts. We never see or store your full card number.
6.Cookies and analytics
Our website uses a small number of cookies and similar technologies. Essential cookies make the website work and keep it secure. Analytics tools, such as Google Analytics through Google Tag Manager, help us understand which pages are useful and how many people click our WhatsApp buttons.
Where the law requires it, we only use analytics cookies with your consent, and you can change your choice at any time through the cookie settings on our website or in your browser. Our website is protected and sped up by Cloudflare, which may set a security cookie.
7.Who we share your data with
We never sell your personal data. We share it only with service providers who help us run IrishIPTV, under contracts that require them to protect it, and only as much as they need:
- our website hosting and security providers, including Cloudflare
- WhatsApp (Meta) and our email provider, to communicate with you
- Google, for website analytics and tag management, where you allow it
- payment providers, to take payments and process refunds
- the technical providers that run our streaming servers and customer panels
We may also share data if the law requires it, for example with tax authorities or in response to a valid legal request, or to protect our rights, our customers or the public.
8.International transfers
Some of our providers, and members of our support team, are based outside the European Economic Area. When your data is transferred outside the EEA, we make sure it is protected, for example by the EU-US Data Privacy Framework, an adequacy decision of the European Commission or standard contractual clauses approved by the European Commission. You can ask us for more information about these safeguards.
9.How long we keep your data
| Data | How long |
|---|---|
| Account and subscription details | While you are a customer, then up to 24 months after your last plan ends |
| Payment and accounting records | 6 years, as required by tax and accounting law |
| Support messages | Up to 24 months after your last message |
| Trial records | Up to 12 months, to manage trials fairly |
| Website analytics | Up to 14 months |
| Server and security logs | Up to 90 days, unless needed to investigate a problem |
When we no longer need your data, we delete it or make it anonymous.
10.How we protect your data
We use encrypted connections (HTTPS) on our website, limit access to customer data to the people who need it, use strong passwords and two-step verification on our systems, and keep our software up to date. No system is completely secure, so if a breach ever affects your rights, we will tell you and the regulator as the law requires.
11.Your rights
Under the GDPR you have the right to:
- ask for a copy of the personal data we hold about you (access)
- ask us to correct data that is wrong (rectification)
- ask us to delete your data (erasure), where we do not need to keep it
- ask us to limit how we use your data (restriction)
- receive your data in a common format, or have it sent to someone else (portability)
- object to our use of your data based on legitimate interests, including for marketing
- withdraw your consent at any time, where we rely on consent
To use any of these rights, email [email protected]. We may ask you to confirm your identity, and we reply within one month. Using your rights is free.
12.Complaints
If you are unhappy with how we handle your data, please contact us first and we will try to put it right. You also have the right to complain to the Data Protection Commission, Ireland's data protection authority, at dataprotection.ie, or to the data protection authority in the country where you live.
13.Children
IrishIPTV is for adults. You must be 18 or over to order a plan or start a trial, and we do not knowingly collect personal data from children. Parents can use the parental controls in most player apps to manage what children can watch.
14.Changes to this policy
We may update this policy when our service, providers or the law change. The date at the top of this page shows when it was last updated. If we make important changes, we will tell customers on WhatsApp or by email.
15.Contact us
For any privacy question or to use your rights, email [email protected] with "Privacy" in the subject line. For anything else, message us on WhatsApp through the buttons on our website, 24/7.